Terms and Privacy Policy

This Privacy Policy governs the manner in which Stone Pro Equipment collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Stone Pro Equipment.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information

Stone Pro Equpiment may collect and use Users personal information for the following purposes:
• – To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
• – To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• – To improve our Site
We may use feedback you provide to improve our products and services.
• – To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• – To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
• – To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.


Changes to this privacy policy

Stone Pro Equipment has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Shipping and Return Policy

We try to ship all of our orders within 48 hours. Our terms for payment are CC, C.O.D., and Net 30 days on approved credit. There are some exceptions to this as some of the product we sell we will not ship C.O.D. due to problems with logistics and costs.

Warranties are expressed where applicable. Power tool warranties should not be returned to us, but we should be contacted for information regarding the closest warranty center to have your tool fixed if necessary.

If you ever have a problem with any of the products you purchase from us, feel free to contact us immediately so that we can assist you with your problem. We understand that sometimes problems occur and we want to be there to resolve all issues so that we can ensure further business with you.

Returns need to be pre-authorized with our customer service department prior to return. Refunds will be allowed on non-electrical merchandise that is new and unused and received by us within 30 days of the original invoice date. All refunds need to be requested in writing (fax is acceptable). Click on the “Returns” link in the Customer Service Section at the bottom of the home page.

Returns received after the 30 day period will be subject to merchandise credit only. ALL RETURNS are subject to a 15% restocking fee. All returned checks are subject to an additional $25 charge.

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